Hotel New Awaji Group
Reservation Center
Frequently Asked Questions
Staying with Us
- What are the check-in/check-out times?
-
Check-in is from 3pm (15:00); check-out is by 11am (11:00).
- ※These times may vary according to different accommodation plans. If guests' plans stipulate special check-in or check-out times, those will take precedent over general times.
- What are the cancellation fee rates?
-
If the reservation is for up to 14 people, cancel fees will be charged for cancellations starting from 3 days prior to reservation. Details are as follows:
Cancellation Policy
■No notice, no show: 100%
■Same day: 100%
■Day before : 50%
■2~3 days before reservation: 30%
■4~14 days before reservation{H}: 10%
- *{H} denotes holiday seasons: Dec. 31-Jan. 2, Mar. 25-Apr. 7, Nov. 16-19.(Mar. 25-Apr. 7 will apply from 2025.)
- *Outside of holiday seasons, the cancellation policy comes into effect from 3 days notice.
- Example: A cancellation for a July 18th 1-night stay canceled three days before on July 15th would be subject to a 30% fee.
- *Depending on stay plan, special cancellation policies may apply and will take precedence over this general policy.
- *For more details, please see our ACCOMMODATION AGREEMENT page.
- What are the service fees and taxes?
-
General sales tax is assessed, as well as Kyoto City's accommodation tax, which, as of October 1st, 2018 is levied as follows (per person per night): under 20,000 yen=200 yen, 20,000-50,000 yen=500 yen, 50,000 yen and up=1,000 yen.
All room rates displayed on our website are inclusive of sales tax but do not include accommodation tax.
All service fees are also included in room rates. - Are credit cards accepted as payment?
-
Yes, of course.
The following credit cards are accepted at Saka Hotel:
VISA / JCB / American Express / Diners Club / Mitsubishi-UFJ Nicos (MUFG) / DC / NICOS / UFJ / UC / Union Pay- ※Some stay plans are cash-only special rates. Please check plan descriptions carefully.
- Is it possible to send baggage ahead of arrival?
-
As long as we are notified in advance, we can accept baggage before guest arrival.
Please clearly label baggage with the following information:
c/o Kiyomizu Koji Saka Hotel Kyoto
(Customer Name) Staying (date XX/XX)
〒605-0862 Kyoto-fu Kyoto-shi Higashiyama-ku Kiyomizu 4-200
Phone：075-561-0061
For guests who can write in Japanese, please label this way:
清水小路 坂のホテル京都 気付
●● ●●様 ご宿泊日○月○日
〒605-0862 京都府京都市東山区清水4-200
電話：075-561-0061（ホテル代表番号） - I am traveling with small children (under age 5); what charges are there for children who don't require meals or their own beds?
- We do not charge any accommodation fees for accompanying small children or infants if they will sleep with their parents in the same bed/futon (this is called soi-ne in Japanese).
- How many children are covered by the soi-ne policy?
- We allow this policy for the same number of adults in the room (e.g. 2 parents in a room allows 2 children to stay without charge in accordance with our soi-ne policy.)
- Are there non-smoking rooms?
- Yes. All our rooms are non-smoking.
- Is there a designated smoking space onsite?
- Guests are permitted to smoke in our first floor smoking lounge that have them.
- What amenities are included in guest rooms?
-
All guest rooms have the following amenities:
Plasma TV(Local programming/BS/VOD) ・ Wi-fi ・ Coffee Maker ・ Electric Kettle ・ Refrigerator (mini-bar) ・ Humidifying Air Cleaner ・ Safe Box ・ USB Outlet ・ Reading Lamp ・ Deodorizing Toilet ・ etc.
Hotel Original Blend Coffee ・ Japanese Green Tea ・ Black Tea ・ Mineral Water ・ Face Towel ・ Bath Towel ・ Yukata Robe ・ Pajamas ・ Shoe Polish ・ Hot Eye Mask ・ Toothbrush ・ Tissues ・ Hair Brush ・ Hand Soap ・ Shampoo ・ Conditioner ・ Body Soap ・ Body Cream ・ etc.
Women's Amenities (Makeup remover, Toner, Moisturiser, Sheet mask, Shower cap, Hair band)
Men's Amenities (Razor, Shaving gel, Comb) - Is there internet connectivity in guest rooms?
-
For our guests' ease and comfort, guest rooms, as well as our front and lounge areas, are all connected to a wireless internet (wi-fi) network.
From making travel plans to catching up on business, guests can access the internet at any time from their wi-fi compatible devices.- ※Our facilitiy is not equipped with LAN-cable internet access.
- ※Depending on device and connectivity settings, some electronics may not be compatible with our network.
- Is there currency exchange on site?
- We are very sorry, but we are unable to exchange currency in our hotel.
Restaurant/Cuisine
- I have some food allergies; can my dining plan be adjusted?
-
As much as possible, we will try to accommodate all allergies and dietary restrictions (especially in religious cases). However, we are unable to make last-minute menu changes, so we require advanced notice to adjust dining plans.
In some cases, especially in those with life-threatening consequences, after consulting with our chefs, we may have to refuse some adjustment requests.
Still, we want our guests to have the best possible experience dining with us, so even in instances of severe food aversion, please don't hesitate to consult with us about your dining plan.
Though ultimately our chefs will make the final decisions, we will take every consideration regarding guests' requirements. - What are my options for dinner/breakfast times and locations?
-
Both dinner and breakfast are served in our restaurant, Kiyomizu Saryo. Some of our Japanese-style rooms offer plans that include dinner served in suite.
■Dining Kiyomizu Saryo
・Dinner 5:30pm~9:30pm (last order)
・Breakfast 7am~10am - I will need to heat milk/formula to feed my child; can I do this during dinner time?
- Of course. Please let our staff know and we are happy to assist you.
Facilities
- Is there a private bath on site?
-
Yes. On our third floor, we have our hot tub , ttau-yasaka, which is available by reservation.
From this onsen-style bath, guests can view the 5-story Yasaka Pagoda, a symbol of the Higashiyama area. It features a large, 3m-wide tub so guests can wash away the cares of travel with lots of space to lounge.
◆ Private Hot Tub [tau-yasaka]
○ Open Times- ・3pm, 4:10pm, 5:20pm, 6:30pm, 7:40pm, 8:50pm, 10pm, 11:10pm
- ・7am, 8:10am, 9:20am
- ※We also have stay plans that include the use of this bath in the room rate.
- ※This bath uses bath additive products. We change them regularly to reflect Kyoto's many seasons.
- Is there a wheelchair available on site for guest use?
- Yes, there is. However, numbers are limited so please let us know at time of reservation so we may save one for you.
- Are there vending machines on site?
- Vending machines are located near the elevators on the third floor.
Access/Parking
- I will be arriving with a rental car; are there parking facilities?
- We have 8 free parking spaces, but guests will need to reserve a space in advance. As space is limited, in some cases, guests may be directed to nearby public parking facilities.
- Is there a pick-up service?
- We apologize for any inconvenience but we are not offering pick-up services at this time.
Other
- We are staying for a special occasion; is it possible to order cakes or flowers?
-
Yes. We offer decorated cakes, as well as flower bouquets and arrangements. Please tell us about your occasion when you make your room reservation and we will make sure your celebration is a memorable one.
◆ Cakes-
・Type of cake
A：Strawberry shortcake with Wasanbon fresh cream
B：Chocolate cake with bamboo charcoal chocolate
Size 3(9cm)＠3,388 yen
Size 4(12cm)＠4,598 yen
Size 5(15cm)＠5,808 yen
C：Gion Tsujiri Hojicha and Kyo Kinako Roll Cake
2 persons(7cm)＠3,388 yen
3-4 persons(14cm)＠4,598 yen
5-6 persons(15cm)＠5,808 yen - ・Special messages can be written.
- ・Candles are also available.
- ・Cakes can be brought out as a surprise; just let us know beforehand.
- ・Prices start at 4,000 yen and up
- ・Message cards can be included.
- ・Requests for flower type, color, and style (cute, bright, bold, etc.) will be fulfilled as best as we are able.
- ※Flower availability varies with the season, so we ask for your understanding.
- ・Flowers can also be a surprise; just notify us when placing your order or at check-in.
-
・Type of cake
- I would like to stay with my pet…
- We apologize, but we are unable to accommodate pets at Saka Hotel. We are able to recommend nearby pet hotels and veterinary offices, so please don't hesitate to ask us about these options if your pet will be with you when you stay with us.
Contact
[Online]
Available Rooms & Reservations
Here
Please click the above link to check room availability and fees.
Select your desired date, room type, and number of guests to see availability.
If you still have questions after reading our FAQs and checking our room availability, please use the following inquiry form to send us an email. Fill out the required information and click "Send Form" once you are done.
If you have already made a reservation, please be sure to provide the reservation ID or reference ID.
※In general we will respond within 24 hours, but for urgent questions, please contact us by phone.
- Fill Out Form
- Confirm
- Sent
Inquiries by Phone
TEL.+81-(0)78-857-7071
Hotel New Awaji Group Reservation Center
Saka Hotel Kyoto
〒605-0862
Kyoto-shi Higashiyama-ku Kiyomizu 4-200
TEL.+81-(0)75-561-0061(Hotel Operator)
Copyright © 2018 SAKA HOTEL KYOTO. All Rights Reserved.